Legal Information

Privacy Policy

Last Updated: July 16, 2026

Tengzhuo Machinery Co., Ltd. (“Tengzhuo,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tengzhuopack.com or contact us for business inquiries.

Please read this policy carefully. If you do not agree with the terms stated herein, please discontinue use of our site.

Information We Collect

Information You Provide Directly

We collect personal information you voluntarily submit when you:

  • Complete a contact or inquiry form
  • Request a product quote or catalog download
  • Subscribe to our email newsletter
  • Communicate with us via email, phone, or live chat

The categories of information collected may include:

  • Full name and job title
  • Company name and business address
  • Email address and phone number
  • Country / region
  • Project requirements or product specifications you choose to share

Information Collected Automatically

When you browse our website, certain technical data is collected automatically through cookies and similar tracking technologies, including:

  • IP address and approximate geographic location
  • Browser type and operating system
  • Pages visited, time on page, and referral source
  • Device identifiers

This data is used in aggregate form to improve website performance and understand visitor behavior. It does not directly identify you.

Information from Third Parties

We may receive information from third-party platforms, including:

  • Lead generation forms on LinkedIn or Google Ads
  • Trade show registration platforms where you have consented to share contact details with exhibitors

How We Use Your Information

Tengzhuo uses the information collected for the following legitimate business purposes:

  • To respond to inquiries — Process your quote requests, product questions, and technical consultations.
  • To deliver requested materials — Send product catalogs, technical datasheets, or 3D layout proposals you have requested.
  • To communicate project updates — Notify you of order status, delivery timelines, or after-sales support matters.
  • To send marketing communications — With your consent, send newsletters, new product announcements, or industry updates. You may opt out at any time.
  • To improve our website — Analyze usage patterns to enhance site content, navigation, and performance.
  • To comply with legal obligations — Fulfill record-keeping requirements under applicable export, trade, and commercial law.
  • To prevent fraud and ensure security — Detect and prevent unauthorized or malicious access to our systems.

We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.

Disclosure of Your Information

Tengzhuo does not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We may share your information only in the following limited circumstances:

Service Providers

We engage trusted third-party vendors to operate certain business functions on our behalf, including:

  • CRM and email marketing platforms (e.g., data stored within GDPR-compliant SaaS providers)
  • Website hosting and analytics providers
  • Freight and logistics coordinators (for shipment notifications)

These parties are contractually bound to process your data only on our behalf and in accordance with this policy.

Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or where disclosure is necessary to protect the rights, property, or safety of Tengzhuo, our clients, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via prominent website notice or direct communication prior to any such transfer.

Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience and gather analytical data.

Types of Cookies We Use

Cookie Type Purpose
Essential Cookies Required for core site functionality (e.g., form submission, session management). Cannot be disabled.
Analytics Cookies Collect anonymized usage data via Google Analytics to improve site performance.
Marketing Cookies Track ad engagement from platforms such as Google Ads or LinkedIn Campaign Manager, used only with your consent.

Your Cookie Choices

You may manage or disable non-essential cookies at any time through your browser settings or our cookie consent banner. Disabling analytics and marketing cookies will not affect your ability to use the site or submit inquiries.

For more information on how Google processes analytics data, please refer to Google’s Privacy & Terms.

Data Retention and Security

Retention Period

We retain personal data for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. For general business inquiries, contact records are typically retained for up to 5 years from the date of last interaction.

Upon your verified request, we will delete or anonymize your personal data unless we are legally obligated to retain it.

Security Measures

Tengzhuo implements appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for all data transmitted via our website
  • Access controls limiting data access to authorized personnel only
  • Regular review of data handling practices and vendor compliance

No data transmission over the internet can be guaranteed as completely secure. While we strive to protect your information, we cannot warrant absolute security.

Your Data Rights

Depending on your country or region of residence, you may have the following rights regarding your personal data:

  • Right to Access — Request a copy of the personal data we hold about you.
  • Right to Rectification — Request correction of inaccurate or incomplete information.
  • Right to Erasure — Request deletion of your personal data, subject to legal retention obligations.
  • Right to Restrict Processing — Request that we limit how we use your data under certain conditions.
  • Right to Data Portability — Receive your data in a structured, machine-readable format where technically feasible.
  • Right to Object — Object to processing based on legitimate interests, including direct marketing.
  • Right to Withdraw Consent — Where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to verified requests within 30 calendar days.

Residents of the European Economic Area (EEA), United Kingdom, or California (CCPA) may have additional rights. We honor applicable regional data protection regulations for all international contacts.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms, trade directories, or industry publications. This Privacy Policy applies solely to information collected on tengzhuopack.com.

We are not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policy of every external website you visit.

Children’s Privacy

Our website is intended exclusively for business professionals and is not directed at individuals under the age of 16. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will promptly delete it. If you believe we have inadvertently collected such data, please contact us immediately.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When material changes are made, we will update the “Last Updated” date at the top of this page.

We encourage you to review this policy whenever you interact with our website. Your continued use of our site following the posting of changes constitutes your acceptance of those changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact us:

For data protection inquiries specifically, please include “Privacy Request” in your email subject line to ensure prompt handling by the appropriate team.