The terms and conditions that govern your use of our website and the supply of our packaging machinery.
Last updated: July 2026
Please read these Terms of Service (“Terms”) carefully before using the website operated by Guangzhou Tengzhuo Packing Equipment Co., Ltd. (“Tengzhuo”, “we”, “us”, or “our”) or placing any order for our products. By accessing this website or entering into a purchase with us, you (“you”, “the Customer”) agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or purchase our products.
You may use this website for lawful purposes only, including evaluating our Products and requesting Quotations. You agree not to:
We may suspend or restrict access to the website at any time, without notice, for maintenance, security, or operational reasons.
All content on this website — including text, graphics, logos, images, drawings, datasheets, videos, software, and the “Tengzhuo” brand — is the property of Tengzhuo or its licensors and is protected by applicable intellectual property laws. You may view and download content solely for your own internal evaluation of our Products. No content may be reproduced, distributed, or used for commercial purposes without our prior written consent.
Product designs, engineering drawings, and technical specifications disclosed on this website or in Quotations remain the confidential property of Tengzhuo and may not be disclosed to third parties or used to manufacture imitations.
All Quotations are valid for thirty (30) days from the date of issue unless otherwise stated. Quotations are invitations to treat and do not constitute a binding offer until a Contract is formed.
Product descriptions, specifications, dimensions, capacities, and images shown on this website are provided for general guidance only. Due to continuous product improvement, actual Products may differ from the information published. We reserve the right to modify designs, materials, and specifications without prior notice. The definitive specifications for any order are those set out in the accepted Quotation and the Contract.
An order placed by you constitutes an offer to purchase Products on the terms of an applicable Quotation. A Contract is formed only when Tengzhuo confirms the order in writing (including by signed proforma invoice or order confirmation). Tengzhuo reserves the right to decline or cancel any order at its discretion prior to such confirmation.
Any terms or conditions appearing on your purchase order or other correspondence that are inconsistent with these Terms or the Quotation shall have no effect unless expressly accepted by Tengzhuo in writing. In the event of conflict, the order of precedence shall be: (1) the signed Contract / order confirmation, (2) the Quotation, (3) these Terms.
Unless otherwise stated in the Quotation, all prices are quoted in United States Dollars (USD), EXW Guangzhou (Incoterms® 2020), and exclude packaging for export, freight, insurance, duties, and taxes, which are payable by the Customer.
Typical payment terms are a deposit with the order and the balance before shipment or against a copy of the bill of lading, as specified in the Quotation. The specific payment schedule, method, and currency for each order are those set out in the Quotation. Title to the Products passes to the Customer only upon receipt of payment in full.
Delivery lead times stated by Tengzhuo are estimates based on current production schedules and are not guaranteed. We are not liable for delays caused by force majeure events or circumstances beyond our reasonable control.
Where a FAT is agreed, the Customer or its representative shall inspect and accept the Products at our facility prior to shipment. Products shipped without a FAT or without a Customer representative present are deemed accepted as at the date of shipment. The Customer must inspect the Products upon arrival and notify Tengzhuo in writing of any shortage or damage within seven (7) days; failure to do so constitutes acceptance of the delivered condition.
Tengzhuo warrants that, under normal use and proper maintenance, the Products will conform substantially to the specifications in the Contract for the warranty period stated in the Quotation (typically twelve (12) months from the date of shipment or commissioning, whichever occurs first).
This warranty covers the repair or replacement, at Tengzhuo’s option, of defective parts and excludes defects caused by misuse, improper installation or operation, wear and tear, use of non-approved consumables or spare parts, inadequate maintenance, or modifications made without our written consent. Warranty remedies are limited to the supply of replacement parts and remote or on-site technical support as set out in the Quotation.
The warranties set out in this section are in lieu of all other warranties, whether express or implied, to the maximum extent permitted by law.
To the maximum extent permitted by law, in no event shall Tengzhuo be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, loss of production, loss of business, loss of data, or downtime, arising out of or in connection with the Products or these Terms.
Tengzhuo’s total aggregate liability under any Contract, whether in contract, tort (including negligence), or otherwise, shall not exceed the price actually paid by the Customer for the Products giving rise to the claim.
The Customer agrees to indemnify and hold Tengzhuo harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from the Customer’s misuse of the Products, modification of the Products without our consent, use of non-approved consumables or spare parts, or breach of these Terms.
Tengzhuo shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to natural disasters, epidemics or pandemics, war, civil unrest, government actions, labor disputes, raw material shortages, utility failures, or disruptions to transport or communications. Affected obligations will be suspended for the duration of the event, and either party may terminate the affected Contract if the event continues for more than ninety (90) days.
Each party agrees to keep confidential any non-public technical, commercial, or operational information disclosed by the other party in connection with a Contract, and to use it solely for the purpose of performing the Contract. The handling of personal data submitted through this website is described in our Privacy Policy.
These Terms and any Contract formed under them shall be governed by and construed in accordance with the laws of the People’s Republic of China, without regard to its conflict-of-law principles.
Any dispute arising out of or in connection with these Terms or a Contract shall first be settled through friendly consultation between the parties. If no resolution is reached within sixty (60) days, the dispute shall be submitted to the Guangzhou Arbitration Commission for arbitration in Guangzhou in accordance with its rules in effect at the time. The arbitration shall be conducted in Chinese, and the arbitral award shall be final and binding on both parties.
We may update these Terms from time to time to reflect changes in our practices, products, or legal requirements. The “Last updated” date at the top of this page indicates when the Terms were last revised. Continued use of the website or placement of new orders after changes take effect constitutes acceptance of the updated Terms.
If you have any questions about these Terms, please contact us: