Knowledge Base & Frequently Asked Questions

Get quick, definitive answers regarding machine customization, technical specifications, global delivery, and lifetime after-sales support.

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Customization & Engineering

We customize the electrical components (voltage and frequency) to perfectly match your destination country’s industrial power grid. Whether you need 110V, 220V, 380V, or 415V at 50Hz or 60Hz, we ensure 100% compatibility before manufacturing begins.
Yes. For chemical, paint, and solvent manufacturers, we offer highly customized explosion-proof packaging lines. These machines feature ATEX-certified motors, isolated electrical cabinets, and pure pneumatic control systems to eliminate spark hazards.
It’s simple. Provide our engineers with your product specifications, target capacity, and a CAD or PDF floor plan of your workshop. Our team will deliver a comprehensive 2D/3D layout design specifically tailored to your facility within 3 working days.

Quality & FAT Testing

Before any machine or turnkey line leaves our 3000㎡ facility, it undergoes a mandatory 48-hour continuous running test. We strongly encourage you to send us your actual bottles, caps, and product (or a simulated liquid) so we can thoroughly debug the machine. It will not ship until it hits your exact speed and accuracy targets.
We build our machine frames using heavy-duty, thickened 304 stainless steel. All parts that come into direct contact with your product (liquids, paste, powders) are forged from sanitary 316L pharmaceutical-grade stainless steel to meet strict GMP and FDA compliance.

Shipping & Installation

To protect your investment during long sea voyages, all equipment is first coated with anti-rust oil and tightly wrapped in vacuum-sealed stretch film. It is then securely bolted inside heavy-duty, fumigation-free wooden export crates to prevent moisture and impact damage.
Yes. We can dispatch our senior engineers to your global facility for full Site Acceptance Testing (SAT), mechanical integration, and hands-on operator training. Alternatively, we provide incredibly detailed manuals and 24/7 live video guidance for your local technical team.

Warranty & Support

Tengzhuo offers a comprehensive 12-month warranty on all core mechanical and electrical components, starting from the date of equipment acceptance. Beyond the first year, we provide lifetime remote technical support to ensure your line never stops.
We exclusively use world-renowned electrical components (Siemens, Panasonic, Schneider), meaning you can easily source standard replacements locally. For custom mechanical parts, we maintain a massive inventory and will dispatch replacements globally via DHL or FedEx within 48 ore.

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Telefono/WhatsApp: +86 180 1198 9231
E-mail: sales@tengzhuopack.com